Privacy Policy

1. Information We Collect and Use

We collect information to provide and improve our Platform, ensure a secure environment, and communicate with you.

a. Information You Provide to Us

• Account Information: When you register for an Aurova account, we require certain information such as your first name, last name, email address, and date of birth.
• Profile and Listing Information: To use certain features, we may ask you to provide additional information, which may include your address, phone number, and a profile picture. For hosts, this includes vehicle details, photos, and availability.
• Identity Verification Information: To help create and maintain a trusted environment, we may collect identity verification information (such as images of your government-issued ID, passport, or driver's license) or other authentication information.
• Payment Information: We collect your payment and payout information (such as bank account or credit card details) through our secure third-party payment processors.
• Communications with Aurova and other Members: When you communicate with Aurova or use the Platform to communicate with other members, we collect information about your communication and any information you choose to provide.

b. Information We Automatically Collect

• Usage Information: We collect information about your interactions with the Platform, such as the pages or content you view, your searches for Listings, bookings you have made, and other actions.
• Log Data and Device Information: We automatically collect log data and device information when you access and use the Platform. That information includes, among other things: details about how you’ve used the Platform, IP address, access dates and times, hardware and software information, and device information.

2. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With Other Users: To facilitate bookings, we share information between hosts and renters, such as names, vehicle details, and communication history.
• Third-Party Service Providers: We share information with vendors who perform services on our behalf, such as payment processing (e.g., Stripe), identity verification, insurance services, and customer support. These providers have limited access to your information to perform these tasks and are contractually bound to protect it.
• Legal and Safety Reasons: We may disclose your information to courts, law enforcement, or governmental authorities if required by law or to protect the rights, - property, or safety of Aurova, our users, or the public.
• Business Transfers: If Aurova undertakes or is involved in any merger, acquisition, reorganization, sale of assets, or bankruptcy, we may sell, transfer, or share some or all of our assets, including your information.

3. California Consumer Privacy Rights (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). This section describes your CCPA rights and explains how to exercise them.

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell.
• Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out of Sale/Sharing: Aurova does not "sell" personal information as traditionally defined. However, you have the right to opt-out of the "sharing" of your personal information for cross-context behavioral advertising.
• Right to Correct: You have the right to request the correction of inaccurate personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise these rights, please see the "Contact Information" section below.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and other similar technologies to help provide, protect, and improve the Aurova Platform. These technologies help us understand user behavior, remember your preferences, and for advertising and measurement purposes. You can control the use of cookies at the individual browser level.

5. Data Security and Retention

We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration. We will retain your personal information for as long as is necessary for the purposes set out in this policy, or as needed to comply with our legal obligations.

6. Third-Party Services

The Aurova Platform may contain links to third-party websites or services, such as third-party integrations or co-branded services. We don’t own or control these third parties and when you interact with them, you may be providing information directly to them. Their privacy policies will govern the use of your information.

7. Contact Information

If you have questions or complaints about this Privacy Policy or our information-handling practices, or if you need to exercise your privacy rights, you may contact us at:

Please include "Privacy Rights Request" in the subject line of your email to help us route your request appropriately.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on the Platform prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.